A client therapy referral assessment provides you with a safe and confidential space to discuss the issues that have brought you to therapy and helps you decide whether counselling is the right choice for you with one of our referral therapists.

• Counselling referral assessments are up to 30 minutes long and cost £19.50. All assessments take place over a video call, for your convenience at the time you have chosen. We ask that you be in a private space when taking the assessment call.

• The referral assessment is also to determine whether a trainee therapist is suitable for the client. If the assessment counsellor thinks a referral to another service is more appropriate, they will discuss this with you.

• If the service is deemed unsuitable, we do not offer refunds for referral assessment appointments, but you will be offered the option for your notes to be transferred to our Fully Qualified Therapy Practice.

• Although our therapists endeavour to be flexible around your schedule, due to the nature and the high demand of the low-cost service, session times are limited and we ask that you be flexible with your availability. Please be aware that the only session times we can guarantee are on weekends between 7 am-10 pm and assessment appointments are non-refundable.

• ***Please note: Our low-cost service trainees cannot currently offer therapy sessions with clients who are residing abroad.***

Once that is done you will receive an email confirming your booking and guiding you through the process:

• There will be a client invitation link leading you to a form that will be used to gather some details about you. Don’t panic, the process is very simple and all you need to do is put your answers into the form.

• There will be an invitation link to join the referral assessment video call on the day and time you have chosen (a reminder email will be sent near the assessment date to alert you).

• Now you are all set up for your initial referral assessment and on the road to finding the right therapist for your issues.

• We look forward to meeting you.

• If you cannot make your appointment date, let us know at least 24 hours before and we can reschedule it for another available slot on our calendar. Please be advised that referral assessments are non-refundable

Once the therapy assessment process has been completed, we will begin to arrange your sessions with a therapist.

• The prices range from £27 per session, depending on a sliding scale of your annual income. A £50 deposit will be required when beginning your sessions, which will be refunded at the end of your client contract, on meeting the contract terms of cancellation

• If you earn above 40k per annum, you can still opt to use the low-cost service; however, the session rate will start at £45 per session. Payments are set up on a monthly basis.

• The Low-cost service is intended to make therapy accessible to all. However, we are restricted to the number of clients that can receive the lowest fee bracket, so please bear this in mind when booking your assessment appointment. Currently, the lowest monthly block booking fee is £90

• Make sure you take time to look at the information on the’ Low-Cost Counselling Subscription Information’ document and understand how ongoing Low-Cost Therapy works for you. To view, click HERE

• Our low-cost service is a training program for therapists that includes conducting client sessions and assessments; therefore, the initial referral assessments take place via a video call with a client and a trainee therapist.

It is quite normal to be hesitant when sharing private and intimate information about yourself with a stranger.

• Your therapist will discuss the confidentiality terms within your first session and will supply you with a contract which sets out such terms before your first session together.

• We consistently ensure compliance with GDPR guidelines to protect personal data and uphold individual privacy rights.

• Read our full privacy policy for more information.